These FAQs are designed to provide a better understanding of our cameras in pre-sale, and may even help you support them afterwards. If you have any more questions, please feel free to contact us here.
NOTHING APPEARS ON THE SCREEN.
- Check if the camera and monitor’s powers are on. (Also, the voltage and polarity.)
- Check if the video-out terminal of the camera and the video-in terminal of the monitor are correctly connected.
- Check if the iris of the lens is open.
THE SCREEN SEEMS BLURRY AND DARKER.
- Adjust Contrast and Bright level in the menu.
- Check the setting of Image adjust in the menu.
- Check if there is any dusts or scratches on the camera window
THE IMAGE FOCUS IS NOT CORRECT.
- Adjust the camera lens either far or near to make focus.
- Check the camera window if any finger prints or dusts found.
- Please clean off the dusts and any unexpected stuff on the window.
THE IMAGE IS DISPLAYED AS COLORS AT NIGHT.
- Check the setting of Day & Night in the menu.
- Check if the surrounding lights are less than 5Lux.
THE IMAGE IS DISPLAYED AS B/W AT DAYTIME.
- Check the setting of Day & Night in the menu.
- Check if the surrounding lights are over 10Lux.
- Check if the Photoconductive sensor has dust or obstructed.
THE IR LED DOES NOT TURN ON AT NIGHT.
- Check the setting of Day & Night in the menu.
- Check if the surrounding lights are less than 5Lux.